Are There Conditions Where Companies Can Get Out of Honoring a Lifetime Warranty?
The answer appears to be yes. It’s hard to believe, and we have posted before about reading the fine print on warranties, but it does appear that some companies do get out of honoring lifetime warranties. This is why, in this day and age, a company’s reputation, reviews, and previous work need to do all the talking. As a consumer, we recommend really investigating the foundation or waterproofing company that you choose to work with. When it comes to the huge investment you have in either your home or business, you can never be too confident in the company you hire.
Nichols / GroutTech believes in the customer and the customer experience. We want to make your foundation repair, concrete repair, or waterproofing experience the best it can be. Call us, talk to us, get that confidence you need before making a big decision about your home or your business. We understand. Look for quality affliations like the ones we have with the ICRI (International Concrete Institute) and ECP (Earth Contact Products) whose products are made right here in the USA!
People ask us from time to time about the BBB. Our experience was similar to what you can read in the “Criticism” section of this article. Again, we recommend doing all the homework you can prior to making your decisions. Look at larger picture of past work and experience, as well as affliations to make your choices.
Read the article below as it is a perfect example of how companies can get out of honoring their lifetime warranties. Be educated, be prepared, and advocate for your home or business. It is definitely in your very best interest! We have linked to the article below with the permission of WAVE 3 TV. Please let us know if you have any questions!
Lifetime Warranties Not Always A Guarantee
The following is an excerpt of an article located online. We attempted to find the originator for full article reprint permission, but were unable to do so. Therefore, we have removed the personal information, such as names and magazine titles, from the article. We think this is an important article to share, because when you are shopping for a contractor for concrete repairs or foundation repairs, you need to know the facts and be educated so you can make the best decision about local foundation and concrete repair contractors.
Consumers Urged To Read Fine Print Carefully
Many people might think a lifetime warranty will protect against product failure as long as they live, but there are some gray areas when it comes to certain warranties.
There is no single legal definition of “lifetime warranty,” and that could cause issues for consumers trying to collect on the promise. [NOTE that in the State of Alabama a Lifetime Warranty is defined as seven (7) years.]
When <a customer’s> Craftsman ratchet broke, the Sears clerk made good on its lifetime warranty. “He went and got me a replacement without any question,” the customer said.
But that’s not always the case, according to <a leading consumer reporting magazine>.
“You should never depend on spoken assurances. You have to read that fine print carefully. And don’t assume that lifetime necessarily means your lifetime; it may simply mean the expected lifetime of the product,” said <a leading consumer reporting magazine’s> money advisor. The key is to read any lifetime warranty carefully and get oral assurances in writing.
For more information on possible warranty issues, people can check out the web site consumerist.org, which gets a lot of complaints from consumers about lifetime warranties and follows up on them.