We know that any type of foundation repair can be stressful. The process is hard because it can be risky, time-consuming, and expensive. We here at Nichols / GroutTech want you to feel peace of mind during our time together. Our goal is to offer you the best service possible so that you can rest easy. That is why we are offering you a list of questions to ask any foundation contractor that you decide to hire. Knowing the answers to these questions will make the process much easier for you and anyone involved. Our list of questions include:
Do I really need foundation repairs?
While keeping your home or business up-to-date on repairs is smart and a responsible long-term investment, sometimes businesses will perform unneeded repairs, costing you money. Getting a second opinion never hurts, either.
Are you licensed and insured in my state?
Make sure your contractor is reputable and safe by checking to see if they are licensed and avoid dealing with insurance problems by asking this question. It is okay to outright ask these questions; you have a right to know.
How much, how long, and how to?
How much does it cost, how long will it take, and how will you do it? Knowing these in advance and in writing can help you avoid unwanted or surprise costs. Most of the time, foundation repairs will take anywhere from 1-5 business days, depending on the extent of the damage. Also, ask what they will be doing to repair your problem and how they will do it.
Almost all repairs and repair products come with a lifetime warranty, but make sure before your contractor begins that this is the case. Become familiar with their warranty and take responsibility as a policyholder to find any problems.
What are your credentials?
Ask about past experiences and schooling. Experience matters, and price can be deceiving. You want someone who is knowledgeable and experienced. You also want a company that will be around long enough to deal with any future problems.
Can you provide references or testimonials?
Getting opinions from past customers is probably one of your greatest assets. Most of the time, customers have no reason to lie or exaggerate, so they are going to provide some of the most truthful stories and advice. Ask your foundation contractor for multiple customers. If they can only provide one happy customer, that may be a red flag.
Can you provide advice on how my problem started?
Knowing what caused your problem in the first place really helps. Your contractor should be able to help identify the cause of your problem and provide advice as how to avoid it in the future, as well.
Does your business have a physical address and facility?
This can help you determine if your contractor is part of a serious, full-time business or if it is just a hobby or part time business. This can also help you determine if the contractor subcontracts their work, which we will talk about later. If they don’t have a permanent, existing facility, it is likely they subcontract their work.
Make sure your contractor is familiar with where your utility lines are, so they can avoid them during the repair process. Most of the time, the contractor will know someone who will mark the lines. Make sure this is a part of the process before repairs begin.
Do you subcontract your work?
Subcontracted work can incentivize contractors to take shortcuts, which can lead to future problems. Make sure your contractor is dedicated to giving you the best repairs possible. That way, your repairs are guaranteed to last a lifetime.
Do you use/offer more than one repair method?
If your contractor’s business only offers one method of repair, such as only underpinning, this may point to inexperience. Different structures and property require different products and repairs, so having a variety of options to pick from allows you to get the best possible repairs for your specific problem.
We hope these questions to ask your foundation contractor have helped you learn more about what to look for in a contactor. Contact us to ask any of these questions. You can also ask us about our foundation repair and waterproofing options, our service area, or for an inspection and estimate. Do not hesitate to ask us any questions. Give us here at Nichols / GroutTech a call today!